80% of customers would rather watch a video than read an email, but the average viewer drops off a little more than halfway through. That means almost half of your customers drop out before they see the most important part of your message.
SmartVideo is personalized in real-time. With retention as high as 120%, your customer will see your whole message, and that means they can act on it.
And that can multiply your results by 2-4X. Results like call deflection, upsell conversion, customer retention, and customer satisfaction scores (NPS).
"Explainer" videos are great, but you can't really use them in an active customer service scenario. They are too broad and generally too long. SmartVideo is different. It's modular, data-driven and personalized to the viewer in real time. It's short and engaging. That means you can actively use it along the customer journey, at every touchpoint. It's always relevant, and it's always on the clock.
Each customer touchpoint story is created from a modular scene library. The video a customer sees is "built" by our SmartVideo platform from these scenes, based on data.
It get's better. In addition to customizing the story line, you can customize every scene with rich audio narratives, product images, on-screen text based on customer data or other variables like time of day or geographic location.
Pivotal SmartVideo creates the exact message they need to see, relevant to their relationship to your company or product, and then presents the "next best action" in a way that's hard to refuse.
Think about your customer journey. Consider those critical touch points, or what we call "pivotal moments", from acquisition to onboarding, to servicing or billing. What if there was a scalable way to tailor each interaction, 24/7 without adding people?
You absolutely can, and it works. Scroll down to find out how.
Perfect. Attend a webinar in disguise or schedule a 1:1 intro call.
.svg)
.svg)
ABOUT US
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
STATISTICS ABOUT US
BLOG & CASE STUDIES
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
